This page explains how payments, fees, and refunds work on the GreekFunder website and platform (the "Services"), operated by GreekFunder, a sole proprietorship. Please read it before you pay. It applies to every Payment you make on the Services — a donation, an event ticket, a merchandise purchase, or a bingo-board square. For your full rights when you pay, see the Donor Terms.
Throughout this page, "Chapter" means the Greek-letter organization running the fundraiser, "Donor" means anyone who makes a Payment, and "you" means the person paying.
1. Who processes your payment
When you make a Payment on the Services, GreekFunder is the merchant of record for card-network purposes, and the Chapter is the beneficiary and seller — the one running the fundraiser and receiving your Payment.
Payments are processed by Stripe. Funds settle through Stripe's regulated payment rails directly into the Chapter's own Stripe account. GreekFunder never takes custody of your money. The Chapter — not GreekFunder — is responsible for delivering whatever you paid for, such as event admission or in-person merchandise pickup. The Chapter's obligations are set out in the Chapter Agreement.
2. Our fees and Stripe's fees
Two fees apply to each Payment:
- A GreekFunder platform fee of up to 5% of the Payment. The current standard rate is 5%.
- A Stripe payment-processing fee of 2.9% + $0.30 per transaction. This fee is charged by Stripe, not by GreekFunder.
The exact fee amounts are always itemized on the checkout page before you pay.
3. Covering the fees at checkout
At checkout you will see a plainly labeled option, itemized in dollars, that lets you cover these fees so more of your Payment reaches the Chapter. This option is checked by default, and you can uncheck it freely.
- If you cover the fees, your total is increased so that the Chapter receives your full intended gift.
- If you decline, you pay only the amount you chose, and the Chapter absorbs both fees out of what it receives.
For example, on a $100 gift: if you cover the fees, a few dollars are added to your total so the Chapter still receives the full $100; if you decline, you pay exactly $100 and the Chapter receives $100 minus the platform and processing fees. The precise figures are shown to you, itemized, before you confirm payment.
4. Minimum payment
The minimum Payment on the Services is $1.00.
5. Refunds
You may request a refund within 24 hours of your Payment. To request one, contact the Chapter directly or email [email protected]. A Chapter administrator can issue the refund from their dashboard.
Refunds are always full — we do not offer partial refunds. You are refunded the entire amount you paid. On every refund, the Chapter bears the platform fee and the Stripe fee; GreekFunder does not absorb them.
After the 24-hour window, a Chapter can no longer issue a refund from its dashboard, but GreekFunder support may still be able to help on a case-by-case basis. If you believe you are owed a refund after 24 hours, email [email protected].
6. Event cancellations
If a Chapter cancels a ticketed event, the Chapter is responsible for refunding purchasers. Because the Chapter is the seller, decisions about rescheduling, credits, or refunds are the Chapter's to make. Contact the Chapter first. GreekFunder support can facilitate refunds in these situations, including beyond the 24-hour window — email [email protected] if you need help reaching a resolution.
7. Chargebacks and payment disputes
If you do not recognize a charge or have a problem with a Payment, please contact the Chapter or GreekFunder support first. We can usually resolve an issue faster than a formal bank dispute, and reaching out to us keeps the cost off the Chapter you were supporting.
If you file a chargeback with your bank or card issuer, the Chapter bears the full cost — the Payment amount, both fees, and the card networks' dispute fee — whether or not the dispute is decided in your favor. That is why we ask you to contact us before disputing a charge with your bank.
8. Payouts to Chapters
GreekFunder does not hold your funds. Stripe pays out settled funds to each Chapter's linked bank account on a weekly schedule. Chapters authorize GreekFunder to reverse transfers to, and debit, their Stripe balance for amounts they are responsible for — such as refunded or disputed Payments and related fees. Those authorizations are set out in the Chapter Agreement.
9. Taxes and receipts
Most Chapters on GreekFunder are social organizations, not charities. Payments to 501(c)(7) chapters and other non-charitable chapters are NOT tax-deductible as charitable contributions. Do not treat your Payment as a deductible gift unless the receipt the Chapter issues to you states otherwise.
Ticket and merchandise purchases are payment receipts for goods or admission, not donation receipts. Every receipt is issued in the Chapter's name — its legal name, and its EIN where applicable — because the Chapter, not GreekFunder, is the recipient of your Payment.
Chapters are responsible for any sales or use tax on merchandise and admissions. GreekFunder reserves the right to calculate, collect, and remit sales tax where the law requires the platform to do so.
10. Questions
Questions about a fee, a refund, or a receipt? Email [email protected]. For your full rights as a Donor, see the Donor Terms; Chapters should review the Chapter Agreement.